SummaryThe Retail Sales Associate (RSA) is responsible for building the guest experiences that are the foundation of the Company's retail success. This position will provide world-class service to guests by using the Company's sales approach to sell the full suite of Company products and services tailored to meet the guests' wants and needs and from that, delivering an exceptional in-store experience for every guest that results in increased store sales, profitability and guest loyalty.Primary Job FunctionsThis section describes the primary /essential responsibilities that this job performs.Welcome and professionally engage every guest to ensure guest expectations are met and the Company's brand image is properly represented.Follow the Company's sales approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Ask questions and listen to guest needs; provide options and advice on meeting those needs. Perform product presentations, attempt to close each sales opportunity and add on additional items and extended warranties to the sale.Contact customers after product delivery to ensure total satisfaction and establish next steps to continue to serve the guest in their home furnishing needs.Complete post-sales order entry and administration processes.Complete showroom floor recovery processes throughout the day.Continuously improve sales performance by using available learning tools and sales programs.Develop and maintain high levels of knowledge of Company products, promotions and store sales functions.Demonstrate the Company's Core and Growth Values in the performance of all job functions.Secondary Job FunctionsThis section describes the secondary responsibilities that this job performs.Learn the home furnishings industry to establish a strong understanding of the Company's products and their positioning in the marketplace.Maintain reliable attendance.Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.Complete other assignments and special projects as requested.Job QualificationsEducation:High School Diploma or equivalent, RequiredExperience:2 years' customer service and/or sales experience, Required Licenses or CertificationsExceptional relationship building skillsCustomer Service skillsExcellent interpersonal skillsExcellent verbal and written communication skillsStrong attention to detailEffective time management and organizational skillsWork independently as well as in a team environmentAnalytical and problem solving skillsMaintain confidentialityWorking knowledge of Continuous ImprovementHandle multiple projects simultaneously within established time constraintsProficient computer skills, including experience with Microsoft Office Suite, internetProficient with various mobile devicesPerform under strong demands in a fast-paced environmentWork professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respectDisplay empathy, understanding and patience with employees and external customersRespond professionally in situations with difficult employee/vendor/customer issues or inquiries Associated topics: b2c, door to door, electronic commerce, residential, residential customer, residential sales, retail, retailer
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.